Tip #2: Call or meet IN PERSON.
Tip #3: Research whatever you can before contacting the customer.
Tip #4: Listen carefully, and demonstrate you are listening (paraphrase, lean forward, nod, express concern)
Tip #5: Say "I apologize" instead of "I'm sorry."
Tip #6: Keep cool.
Source:
Amster, Robin. "The Magical Apology." Success Feb. 2013: 14. Print.
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